Released on: October 8, 2008, 12:21 am

Press Release Author: WowGao Inc. Staff Editor

Industry: Marketing

Press Release Summary: October 06, 2008 - Toronto, Canada - The Future Financial
Service Consumer and the Customer Service Strategy will be discussed by TELUS at the
2008 Financial Services Technology Forum scheduled on October 28 & 29, 2008 at the
Design Exchange in Toronto, Canada.

Press Release Body:
October 06, 2008 - Toronto, Canada - The Future Financial Service Consumer and the
Customer Service Strategy will be discussed by TELUS at the 2008 Financial Services
Technology Forum scheduled on October 28 & 29, 2008 at the Design Exchange in
Toronto, Canada.
Register now for your complimentary All-Access Pass.
Visit http://e-financial.wowgao.com/registration/multiple
The Future Financial Services Consumer and Your Customer Experience Strategy
Consumer communication preferences are changing and financial services organizations
need to transform their customer experience strategies. With evolving technology,
the distinction between financial services consumers is no longer based on age
alone. Their acceptance and use of technology in day to day life is changing their
expectations of financial services organizations. TELUS, in partnership with IDC
Canada, has examined the consumer of future and how they will communicate with their
financial services organizations. The study profiles seven new customer segments
with unique communication needs and styles for accepting technology. The four most
influential groups are Young Embracers, Mobile Lifestyle, Laptop Warriors and
Internet Savvy.
The whitepaper, “Financial Services: The Future Consumer and Implications for
Customer Experience Management” explores these new customer segments, how they
communicate, and the strategies financial services organizations need to retain and
attract the consumer of the future. Join Ismail Pishori to hear more about the
changing customer and how financial services organizations must transform their
customer experience strategies.
As Vice President, Financial Services Industry Marketing, Ismail brings an
impressive wealth of industry experience and knowledge to this role. Ismail develops
and champions the financial services industry vertical marketing strategy and
take-to-market plans, creates and drives thought leadership in strategic areas for
the vertical, leverages current capabilities and solutions that exist within TELUS.
Ismail is a fifteen-year IT industry veteran - mostly focused on the financial
services industry - with management, sales, marketing, business development,
solution development, corporate development, merger integration, and alliance
management experience. Most recently, he was Worldwide GM, Financial Markets
Segment, Financial Services Industry, at Hewlett-Packard. Ismail holds an MBA from
the Richard Ivey School of Business, an Industrial Engineering degree from the
Technical University of Nova Scotia, as well as a diploma in Engineering from
Dalhousie University.
2008 Financial Services Technology Forum
The 2008 Financial Services Technology Forum focuses on new, cutting-edge enterprise
applications and solutions that are sustainable, flexible, and increase
profitability. This year’s event features over 30 interactive expositions and 20
engaging conference sessions presented to all corporate users, from service
providers to small, medium and large businesses alike.
For more information:
Registration http://e-financial.wowgao.com/registration/multiple
Agenda http://e-financial.wowgao.com/agenda
Sponsors http://e-financial.wowgao.com/exhibitorlist
Accommodation http://e-financial.wowgao.com/accommodation
About WowGao Inc.

WowGao Inc. is an Event Management Company that organizes and manages
internationally renowned conferences and expositions focusing on latest innovations
and developments in Information Technology Industry since 2003. We have been honored
with an award for our excellence. Our featured events are:
- 2008 Financial Services Technology Forum, October 28 & 29, 2008
- 2009 Government & Health Technologies Conference and Expo, April 28 & 29, 2009
- 2009 Wireless & Mobile Expo and Conference, June, 2009
- 2009 RFID Forum, June, 2009
For more information about the events, please visit http://www.wowgao.com
WowGao Inc. is a member of GAO Group, which also includes
• GAO RFID Inc. - http://www.GAORFID.com
• GAO Tek Inc. - http://www.GAOTek.com
• GAO Research Inc. - http://www.GAOResearch.com
• WowGao Inc. - http://www.WowGao.com
• GAO RFID Asset Tracking - http://www.GAORFIDAssetTracking.com
• GAO Embedded - http://www.GAOEmbedded.com
• GAO Instruments - http://www.GAOInstruments.com
• GAO Comm - http://www.GAOComm.com
• GAO Fiber Optics - http://www.GAOFiberOptics.com
For any media queries:

Director of Marketing,
416-292-0038 ext 812
attendee@wowgao.com


Web Site: http://

Contact Details: Director of Marketing,
416-292-0038 ext 812
attendee@wowgao.com